Frequently asked questions
Cancellation Policy
Customer cancellations
The fee for each walk is payable on booking. I understand sometimes plans need to change so I will do my best to accommodate these. However please note that adjustments are subject to availability and adherence to the cancellation policy.
Cancellations made 3 or more days prior to the booked event will receive a full refund.
Cancellations made less than 3 days prior to the booked event will receive a 50% refund or we can try and arrange an alternative date. If we are able to fill the spot with another group, a full refund will be offered.
Cancellations by Guided Countryside
We reserve the right to cancel or reschedule walks due to inclement weather, safety concerns, or other unforeseen circumstances.
In such cases, we will make every effort to reschedule the walk for a mutually agreeable date or offer a full refund if the group are unable to reschedule.
Health & Fitness
Clients are responsible for ensuring that they are physically capable of completing the walk and should notify the guide of any health concerns or medical conditions in advance.
If the guide feels that a group member is not physically capable of completing the walk or could be a safety risk to themselves or others, then the walk might be cancelled or an alternative route adopted.
In such circumstances the agreed fee will still be payable.
By booking a guided walk with Guided Countryside customers acknowledge the information detailed in the Frequently Asked Questions section of the website and accept and agree to the cancellation policy above.
It is our aim to provide you with an enjoyable experience so if you have any questions or queries, please feel free to contact me directly.